Shipping policy
Shipping Policy
At Lumio, we aim to deliver your order as quickly and smoothly as possible.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out immediately.
Shipping Time
After your order has been shipped, delivery typically takes:
7–12 business days
Please note that shipping times may vary slightly depending on your location and external factors such as carrier delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Shipping Locations
We currently ship to most countries worldwide.
If you are unsure whether we ship to your location, feel free to contact us before placing your order.
Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
- High demand periods
- Shipping carrier issues
- Customs processing
We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice a mistake, contact us immediately at:
Lost or Stolen Packages
Lumio is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, we recommend contacting your local carrier directly.
Need Help?
If you have any questions about your order, feel free to reach out: